Frequently Asked Questions

  1. Do I have to use Logojet every day or can I use it on a monthly basis?
  2. What are the minimum system requirements for a Logojet Printer?
  3. How many Logojet printers can connect to a PC?
  4. How many golf balls can print per job?
  5. What is the weight and size of one LogoJet machine?
  6. What is the LogoExpress(r) program that comes with the printer and can I use my own software?
  7. Can I use third party ink with my LogoJET?
  8. What kind of golf balls can the LogoJet machine print on?
  9. What are the warranty conditions?
  10. What can I expect when contacting LogoJet Technical Support?
  11. How can I print on other products?
  12. How do I decide which inks is best for me?
  13. Do you make custom trays and can I make my own?
  14. What's the difference between your printer system and other smaller ones I have seen out there in China?

 

 

Do I have to use Logojet every day or can I use it on a monthly basis?

The key to a well functioning LogoJET printer is regular use and regular maintenance. Therefore we highly recommend daily usage (5 days per work week average) and maintenance at the end of each period of use. To avoid the printer head clogging that a lack of use can cause, we recommend printing images or nozzle checks to keep the printer heads fired with inks. This can be performed manually or via an automatic software function using our Harvey Head Cleaner software. Please refer to the LogoJET maintenance section of the manual for proper instructions. You can submit a request for a copy of this guide to support@logojet.ca . If the printer is left unused for more than 4 days we recommend that it be prepared for storage mode which includes flushing out the system. This is a simple two step process (flushing out printer head and capping station lines) which may take up to 10 minutes to perform. Please refer to the manual for these instructions.

What are the minimum system requirements for a Logojet Printer?

  • A PC running on a Windows XP, Vista or newer operating system with Service Pack 2 installed.
  • Minimum 2 GB of RAM for efficient image processing.
  • Suggested: Image handling software like Adobe Photoshop, Illustrator or Corel Draw, etc.

How many Logojet printers can connect to a PC?

  • Up to 3 printers can connect to ONE PC.
  • Note: Windows 7 has been known to have some driver conflicts in which we recommend a separate PC to overcome conflict issue.

How many golf balls can I print simultaneously?

  • LogoJET has various printer models to suit your needs.
  • LogoJET Express - 16 golf balls per run - approx. 3-5 minutes per = ~192 golf balls per hour.
  • LogoJET Express 24 Ball Printer - 24 golf balls per run - approx. 4-6 minutes per = ~288 golf balls per hour.
  • LogoJET Pro - 72 golf balls per hour - approx. 8-13 minutes per = 332 golf balls per hour.
  • Golf ball printing times vary based on quality of image, color output and coverage.

What is the weight and size of one LogoJet Express printing system?

The LogoJET Express (our most desktop friendly and compact) printer weighs 22 kgs (49 lbs) and requires a firm and stable desktop to be supported on to avoid any shaking during the printing process. The dimension of one printer is 19.5" x 13.4" x 10". With its sleek and compact design, LogoJet Express can be displayed in retail, kiosk and office environments. The overall size is comparable to an HP all in one fax/copier/printer device.

What is the LogoExpress(r) program that comes with the printer and can I use my own software?

LogoJETExpress software is a printing tool that was designed to be out of the box friendly and easy to use. You can use any flattened image file: .emf, .jpeg, .jpg, .gif, .bmp. taken from the internet. Drop and drag it into the position in software and it will AUTOMATICALLY, SIZE and CENTER the image for you.

You can easily crop photos to a desired area and shape which will also, AUTOMATICALLY, SIZE and CENTER the image for you.

You can type in your own text on various lines, change color and font style and size as you wish.

If you are using Adobe Illustrator, Photoshop, Corel Draw, Quark Express, the imprinting image/logo will have to be exported or saved as the above file extensions and it is suggested to input the size to a maximum of 550 pixels on either the width or height, whichever is the longest proportion. This will ensure the maximum golf ball imprint without any distortion or "frown effects" on the golf ball.

If you don't want to use LogoExpress, the printer is also compatible with any third party software. LogoJET has templates available for popular products in .eps format.

Can I use third party ink with my LogoJET?

No. The type of ink that the LogoJET machine uses is a blended oil-based solvent mixture customized only for use on the LogoJET machine and in conjunction with fixative sprays. LogoJET has perfected it's formula to work with our proprietary ink cartridges which are refillable and can be used for 6 months to 1 year. Although using third party inks may seem somewhat compatible, use of other third party ink will risk voiding the warranty and limit the support that LogoJET can provide.

What kind of golf balls can the LogoJet machine print on?

For the past 6 years, LogoJET has mastered the variables in printing onto a wide variety of substrates, which includes all golf ball brands that consist if variable multi-component polyurethane coatings. With all the variables, we recommend using the LJF5 pre spray fixative which promotes good ink adhesion across the board.

LogoJET has worked with all major golf companies to qualify adhesion issues. In fact we do supply upon request test abrasion results provided by a few golf ball manufacturing companies we currently do business with so that you can see the difference in adhesion with using pre spray, pad print and direct ink process. Our standard golf ball trays that come with the system is good for all compliant golf balls that are 42mm in diameter of size. Non conforming golf balls do vary and most likely are slightly larger in size. LogoJET offers another print tray that is larger to accommodate this golf ball size.

What are the terms of the warranty?

  • The printer comes with a 1 year limited parts and depot labor warranty.
  • As a LogoJET customer, you get access to our online Knowledgebase, 24 hours 7 days a week.
  • Online chatting system, videos for installation parts and maintaining printers.
  • Telephone, webcam and remote support.
  • To request a copy of our warranty disclaimer please email us at support@logojet.com

What can I expect when contacting LogoJet Technical Support?

Supporting direct to substrate printers is what we do best! Refer to our Testimonials to see what our loyal customers have to say about our service. You can be assured that you will be speaking with one of our friendly and knowledgeable staff. In most cases we are able to determine the issue on each call within the first 15 minutes. The following steps will be taken to determine exactly what the issue is;

  1. Is it a computer software related issue with the operating system?
  2. Is it a setting issue with the LogoExpress Software?
  3. Is it a Printer setting issue?
  4. Is it an issue with the LogoJet printer hardware?

How can I print on other products?

The goal in achieving a perfect imprint is to maintain a safe printing distance from the printer head, to the product. We recommend up to 3mm distance away from a product. LogoJET has out of the box friendly printing systems that has this pre set or you can add the flat bed option which allows you to adjust the height yourself to accommodate any other product. LogoJET provides PDF and video instructions on printing on various products based on printer model and product.

How do I decide which inks is best for me?

Within the past 6 years of providing inkjet solutions to a wide variety of customer industries and products, LogoJET has identified 3 different inks available;

  1. Oil based solvent ink that works on virtually any product, using our pre treatment system.
  2. Mild solvent ink that prints on any substrate without using pre treatment system; however durability varies based on product.
  3. Solvent mixture that works on virtually any product surface, but more specifically Polycarbonate products without using any pre treatment system. LogoJET sales professionals will help you determine which ink will best suit the needs of your endeavors based on The products you wish to print and The volume of printing needed. It is most common that our customers use the oil based solvent ink with pre treatment especially if you are primarily printing on golf balls and if new user. At any time you can switch to other inks using same printer, however new ink cartridges.

Do you make custom trays? Can I make my own?

All LogoJET trays in stock already come printer ready with proper software templates so that you can use them right away for the most popular products. Our tray availability list changes on a daily basis so check back with us often. If you have a custom tray request, simple send us the product samples, minimum 2 dozen and we can customize the tray for a minimum fee of $500.00. This price includes 2 trays with upgraded LogoExpress software.

If you want to make your own trays, you most certainly can use acrylic and outsource to your own preferred laser company. LogoJET can provide basic instructions for trays that will help you achieve proper registration if you choose your own method.

What's the difference between the LogoJET printing system and other smaller ones I have seen overseas, for example in China?

This has become an increasingly common inquiry since in recent times some have found a similar printer in China (that, it must be noted, has copied many of our LogoJET images ) for between $500.00 to $1,000.00. As regards quality, there really is no comparison as this is a novelty printer that comes with limited support and is not meant for production use. The main differences are not only size and functionality, but the small China printer uses water based inks. Such inks do not provide durability hard surfaces that your Corporate customers come to expect from a printed product. In fact the system uses typical Canon ink cartridges that you can get from Staples.

LogoJET's systems, although very compact, are made very well and can be used in high production capacity environments. Our inks are solvent, waterproof and scratch resistant.

In fact, our customers include good names like; Cleveland Golf/Srixon Japan, Bridgestone Japan, Ball Chain, Magna Tags.com, Personalization Mall, www.golfballs.com (Internet's largest golf retailer), www.personalcreations.com (Internet's largest online personalization company) and many more that rely on our systems to deliver quality products to both the consumer and the corporate client.